State utility regulators order investigation into CMP’s management

The Maine Public Utilities Commission decided Thursday to open a full investigation into how a demand for profits by Central Maine Power’s parent company Avangrid may have affected operations and…

Why Customer Relationship Management Systems Will Become Obsolete Within 10 Years

Most executives will tell you that customer relationship management (CRM) systems are essential technology. Many will tell you they are the key mechanism for gaining a deeper understanding of customers,…